Quality & Excellence

Quality & Excellence: Rationale

I. Quality Consciousness Checklist

Quality is preventing problems rather than picking up the pieces afterwards.
First impressions are not important in creating a quality environment.
Quality is the little things as well as the big things.
Quality guidelines are best communicated by word of mouth.
Most people want to do quality work.
A quality programme must integrate with the institution’s goals.
Quality means conformance to standards.
Personal quality standards and professional quality standards have little in common.
Quality requires commitment.
A quality programme must have management support to be successful.
Quality relates to the process as much as to the product.
People who talk about quality are idealists

“We’ll have to learn from the mistakes that others make. We can’t live long enough to make them all ourselves.” W E Demings



II. Why care for Quality?

To survive and thrive
To lower costs
To maintain students’ trust and loyalty
To retain employees
To develop a good reputation
To enjoy results
To solve problems effectively
To increase competitiveness
To reinforce personal quality standards
To maintain professional vitality
To use employees’ creative energies
To develop internal cooperation
To build team spirit
To promote human dignity
To contribute to the society

If you are content with the best you have done, you will never do the best you can do.